Free IT Repair PlatformA free platform for individuals and organisations to submit IT hardware repair requests, get matched with verified vendors, and track repairs live — across India. Pay only for the repair work; the platform costs nothing.
Fixr is a free IT hardware repair platform by Hives.cloud. It connects both individuals and organisations across India with verified service vendors for laptop, desktop, and printer repairs — using a three-role workflow (Customer, Vendor, Super Admin), live Socket.IO tracking, and onsite + offsite service options. The platform is free to use; vendors bill separately for the actual repair work.
Everything your business needs to manage IT hardware repairs from a single dashboard.
Full lifecycle management from request creation to completion. Automatic status transitions and notifications at every step.
Verified vendor network with skill-based assignment. Admin reviews and assigns the best vendor for each job.
Live vendor location tracking, ETA updates, and instant notifications via Socket.IO. Know exactly when help arrives.
Complete service history with detailed reports. Track costs, turnaround times, and vendor performance metrics.
A straightforward workflow that gets your hardware repaired with minimal friction.
Describe the hardware issue, select device type, and submit. Admin validates your request via a quick call.
Admin assigns a verified vendor based on expertise and availability. Vendor accepts and heads to your location.
Vendor performs onsite repair or takes equipment offsite. Track progress in real-time until completion.
Fixr's three-role architecture gives every party exactly what they need. Super Admins oversee the entire marketplace, vendors manage their jobs, and customers track their repairs in real-time.
How Fixr compares to common paths for getting laptop, desktop, and printer repairs in India — for individuals and organisations.
| Feature | Hives.cloud | Urban Company | OnsiteGo | Local vendor (ad hoc) |
|---|---|---|---|---|
| Platform cost | Free to use | Service fees + margins | Protection plans priced | Ad-hoc pricing |
| Who can use it | Individuals + organisations | Individuals + small biz | Individuals | Varies |
| Verified vendor network | Admin-validated | Platform-vetted | Platform-vetted | None / self-vetted |
| Live tracking (Socket.IO) | Yes | App updates | App updates | Manual follow-up |
| Onsite + offsite options | Both | Onsite | Offsite-first | Varies |
| Three-role workflow (SuperAdmin / Vendor / Customer) | Yes | Two-role | Two-role | None |
| Full audit trail for compliance | Included | Partial | Partial | None |
| Vendor GST invoice on repair work | Yes | Yes | Yes | Vendor-dependent |
The Fixr platform is completely free for both individuals and organisations. You pay only the verified vendor for the actual repair work they perform — the vendor issues their own invoice. Hives.cloud does not charge a platform fee for submitting requests, tracking jobs, or using Fixr.
Both. Fixr is a direct-to-consumer (D2C) platform open to individuals as well as organisations across India. The three-role workflow (Customer, Vendor, Super Admin) is the same regardless of who submits the request.
When a customer submits a repair request, the Super Admin reviews and validates it via a quick call. The admin then assigns a verified vendor from the network based on their skill set and availability. The vendor accepts the job and proceeds to the customer location or arranges offsite pickup.
Fixr supports repairs for laptops, desktop PCs, printers, and other IT hardware devices. Both onsite repairs (vendor visits your location) and offsite repairs (equipment taken to a service centre) are supported.
Fixr uses Socket.IO for live vendor location tracking and instant status updates. Customers receive real-time notifications at every stage of the repair lifecycle — from vendor assignment to job completion.
A free IT repair platform connects people and businesses needing hardware repairs with verified service vendors without charging a platform fee. Hives.cloud's Fixr lets anyone submit repair requests for laptops, desktops, and printers, tracks the entire service lifecycle from vendor assignment to completion, and charges nothing for the platform itself — the vendor bills the customer directly for the actual repair.
Real price bands, the four service models, hidden costs, and when each model wins for Indian offices.
→ARTICLEFixr is one of six products — see identity, email, attendance, assets, and credential security alongside it.
→GUIDEWhy Fixr rounds out the stack — hardware repair alongside identity, email, attendance, assets, and credentials.
→Hives.cloud is an Indian enterprise-software company founded on 12 March 2025 by Vaibhav Sharma (Founder & CEO) and Harish Mehra (Co-Founder & COO). It builds Warden, Nectr, Vision, AMS, and Unit — paid cloud-native IT products giving Indian MSMEs a Microsoft-grade stack at rupee-first, GST-aware pricing. Plus Fixr, a free direct-to-consumer IT repair platform open to both individuals and organisations. The company also runs 0xAPI5, a cybersecurity learning community. Registered office: Delhi. Operating office: Gurugram, Haryana. GSTIN: 07AAPCP5499L1ZE.
Learn more at hives.cloud/about or contact the team at hives.cloud/contact.
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Fixr is free for individuals and organisations across India. Submit a request, get matched with a verified vendor, track the repair live. Pay only for the work — not the platform.