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HIVES.CLOUD

Enterprise-grade tools designed for MSMEs. Empowering businesses with secure, AI-powered solutions.

Registered office: Delhi, IndiaOperating office: Gurugram, Haryana, IndiaGSTIN: 07AAPCP5499L1ZEsales@hives.cloud · support@hives.cloud

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Hives.cloud is a product of Paritybit Lab Pvt. Ltd.

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FixrFree IT Repair Platform

Fixr — Free IT Repair for India

A free platform for individuals and organisations to submit IT hardware repair requests, get matched with verified vendors, and track repairs live — across India. Pay only for the repair work; the platform costs nothing.

Submit a Repair Request
Repair Request Dashboard
Device / IssueVendorStatus
MacBook Pro - Screen Repair
Laptop
TechFix SolutionsIn Progress
Office Printer - Paper Jam
Printer
PrintPro ServicesVendor Assigned
Desktop PC - RAM Upgrade
Desktop
HardwarePlusCompleted
3 Active Requests2 Vendors Assigned98% Satisfaction
What is Fixr?

Fixr is a free IT hardware repair platform by Hives.cloud. It connects both individuals and organisations across India with verified service vendors for laptop, desktop, and printer repairs — using a three-role workflow (Customer, Vendor, Super Admin), live Socket.IO tracking, and onsite + offsite service options. The platform is free to use; vendors bill separately for the actual repair work.

Features

IT Repairs Made Simple

Everything your business needs to manage IT hardware repairs from a single dashboard.

Request Lifecycle

Full lifecycle management from request creation to completion. Automatic status transitions and notifications at every step.

Vendor Marketplace

Verified vendor network with skill-based assignment. Admin reviews and assigns the best vendor for each job.

Real-time Tracking

Live vendor location tracking, ETA updates, and instant notifications via Socket.IO. Know exactly when help arrives.

Service Reports

Complete service history with detailed reports. Track costs, turnaround times, and vendor performance metrics.

How It Works

Request to Resolution

A straightforward workflow that gets your hardware repaired with minimal friction.

01

Submit Request

Describe the hardware issue, select device type, and submit. Admin validates your request via a quick call.

02

Vendor Assigned

Admin assigns a verified vendor based on expertise and availability. Vendor accepts and heads to your location.

03

Issue Resolved

Vendor performs onsite repair or takes equipment offsite. Track progress in real-time until completion.

Three-Role System

Built for Every Stakeholder

Fixr's three-role architecture gives every party exactly what they need. Super Admins oversee the entire marketplace, vendors manage their jobs, and customers track their repairs in real-time.

  • Super Admin: validate requests, assign vendors, full oversight
  • Vendors: accept jobs, update status, upload completion reports
  • Customers: submit requests, track vendor location, rate service
  • Real-time updates via Socket.IO across all roles
  • Onsite and offsite repair modes supported
Talk to an Expert

Platform Overview

24Active Requests
18Vendors On-duty
142Resolved This Month
2.4hAvg Resolution
98%Satisfaction
How we compare

Fixr vs other IT repair options

How Fixr compares to common paths for getting laptop, desktop, and printer repairs in India — for individuals and organisations.

Competitor details are approximate and vary by region. Last verified: April 2026.
FeatureHives.cloudUrban CompanyOnsiteGoLocal vendor (ad hoc)
Platform costFree to useService fees + marginsProtection plans pricedAd-hoc pricing
Who can use itIndividuals + organisationsIndividuals + small bizIndividualsVaries
Verified vendor networkAdmin-validatedPlatform-vettedPlatform-vettedNone / self-vetted
Live tracking (Socket.IO)YesApp updatesApp updatesManual follow-up
Onsite + offsite optionsBothOnsiteOffsite-firstVaries
Three-role workflow (SuperAdmin / Vendor / Customer)YesTwo-roleTwo-roleNone
Full audit trail for complianceIncludedPartialPartialNone
Vendor GST invoice on repair workYesYesYesVendor-dependent
FAQ

Frequently Asked Questions

How much does Fixr cost to use?

The Fixr platform is completely free for both individuals and organisations. You pay only the verified vendor for the actual repair work they perform — the vendor issues their own invoice. Hives.cloud does not charge a platform fee for submitting requests, tracking jobs, or using Fixr.

Can individuals use Fixr, or only businesses?

Both. Fixr is a direct-to-consumer (D2C) platform open to individuals as well as organisations across India. The three-role workflow (Customer, Vendor, Super Admin) is the same regardless of who submits the request.

How does vendor assignment work in Fixr?

When a customer submits a repair request, the Super Admin reviews and validates it via a quick call. The admin then assigns a verified vendor from the network based on their skill set and availability. The vendor accepts the job and proceeds to the customer location or arranges offsite pickup.

What types of IT hardware does Fixr support?

Fixr supports repairs for laptops, desktop PCs, printers, and other IT hardware devices. Both onsite repairs (vendor visits your location) and offsite repairs (equipment taken to a service centre) are supported.

How does real-time tracking work?

Fixr uses Socket.IO for live vendor location tracking and instant status updates. Customers receive real-time notifications at every stage of the repair lifecycle — from vendor assignment to job completion.

What is a free IT repair platform?

A free IT repair platform connects people and businesses needing hardware repairs with verified service vendors without charging a platform fee. Hives.cloud's Fixr lets anyone submit repair requests for laptops, desktops, and printers, tracks the entire service lifecycle from vendor assignment to completion, and charges nothing for the platform itself — the vendor bills the customer directly for the actual repair.

Keep exploring

Further reading on IT repair

GUIDE

Laptop Repair Service for Offices: Onsite vs Offsite Costs in 2026

Real price bands, the four service models, hidden costs, and when each model wins for Indian offices.

→
ARTICLE

Explore the full Hives.cloud stack

Fixr is one of six products — see identity, email, attendance, assets, and credential security alongside it.

→
GUIDE

The 6-Product IT Stack: How Hives.cloud Thinks About MSME IT

Why Fixr rounds out the stack — hardware repair alongside identity, email, attendance, assets, and credentials.

→
About Hives.cloud

Hives.cloud is an Indian enterprise-software company founded on 12 March 2025 by Vaibhav Sharma (Founder & CEO) and Harish Mehra (Co-Founder & COO). It builds Warden, Nectr, Vision, AMS, and Unit — paid cloud-native IT products giving Indian MSMEs a Microsoft-grade stack at rupee-first, GST-aware pricing. Plus Fixr, a free direct-to-consumer IT repair platform open to both individuals and organisations. The company also runs 0xAPI5, a cybersecurity learning community. Registered office: Delhi. Operating office: Gurugram, Haryana. GSTIN: 07AAPCP5499L1ZE.

Learn more at hives.cloud/about or contact the team at hives.cloud/contact.

Last updated: 20 April 2026

Got Something Broken? Start a Repair.

Fixr is free for individuals and organisations across India. Submit a request, get matched with a verified vendor, track the repair live. Pay only for the work — not the platform.

Submit a Repair RequestBecome a Vendor